SOONK Packaging Machinery has extensive cooperation to provide consistent support to customers. Accessibility, fast availability and a global excellent team of service engineers ensure perfect service for your business success.

SOONK provides packaging machinery and provides customers with packaging solutions suitable for current enterprise, such as making the packaging plan, production, debugging, maintenance. No matter what problems or requirements you have in product packaging, we can provide the following solutions based on your information:

• Provide you a list of accurate analysis based on your needs.
• Upgrade or replace the product packaging process with your permission
• Try to meet your requirements for the product output and specific requirements for the finished products
• Customization service provided to satisfy any other requirements for the packaging machines

After receiving your requirements, our relevant sales manager with professional knowledge of premium packaging machinery will contact you immediately to more closely follow up and accurately understand your requirements.

After professional analysis and evaluation of your requirements by our professional technical support team, our sales manager will send you an accurate and professional quotation plan for your confirmation.

Once the proposal is confirmed, the final order will be sent to you for approval and confirmation, including:

• Necessary sequential related information
• Confirmed product list and price
• Payment terms, delivery and warranty
• Other agreed terms, such as technical support

Once both parties sign the sales order and SOONK receives the agreed down payment in our designated bank account, the fulfillment of the order will commence in our internal order system.

Under precise and real-time control of production and quality, all the parts and machines are 100% produced following our promised specifications and standards. Promises must be kept and actions must be resolute is always the key to drive our business.

Before delivery, each device will be debugged. After successful debugging, we will send the video of trial packaging to customers, or invite the customers to inspect the machine and confirm the following items:

• Check BOM (bill of materials) following specification standards
• Safety performance test of single machine
• Pre-implementation trial run before quitting work
• Parts inspection according to the packing list
• The final packaging, label and user guide

With over 15 years of experience in international business, SOONK is especially professional in long distance overseas transportation protection and trouble shooting. We have established close cooperation with designated logistics company and our local service team, which enables us to deliver on time. At the same time, we can flexibly communicate and negotiate with you according to your site preparation condition and unexpected delays of the project, so as to find an appropriate time to transport the machine to your destination accurately and on time.

SOONK believes that safe and efficient implementation plays an important role in the construction of packaging machine production line or the renovation of existing factories, especially in the trade of international machinery. However, in practice, there is usually very little time to implement. How can SOONK perfectly solve most of the problems that may occur in the process of on-site implementation?

The reasons why we can provide technical support are:

• A local team with quick response and executive capacity
• Precise forecasting and analysis
• Outstanding trial operation before delivery and implementation
• Preparing enough spare parts, tools and use guides
• Continuous and effective technical training program
• Experienced technical experts providing 24-h online support
• Efficient team work process

SOONK knows well that every minute of machine downtime will affect your bottom line. We provide 24-h online technical support to help you avoid or reduce the downtime and to ensure smooth production. When you are connected, we will immediately access your machine's detailed data, perform remote diagnostics, and then suggest the correct repair, usually within minutes. If complex requirements arise, our technical support professionals will take the time to provide the support and services you need.

Our professional service staff can help you in:

• Online diagnosis and trouble clearing
• Evaluating and optimizing machine performance
• Identifying and replacing the defective parts
• Professional technical support training
• Routine and preventive maintenance guide
• Further upgrading your ability to solve problems or capacity development